What is Royal Cosmetics?

Royal Cosmetics is a curated e-commerce destination offering premium and professional Japanese skincare, haircare, body & wellbeing products, sourced directly from trusted manufacturers and official brand partners.
 We focus on authentic Japanese beauty philosophy, combining advanced science, traditional ingredients, and professional-grade formulations.

The website is operated by Nipponika Trading LLC, a registered company in the United Arab Emirates, Dubai.

Yes. All products sold on Royal Cosmetics are 100% original and authentic, sourced directly from brands, authorized distributors, or official manufacturing partners in Japan and other approved markets.

Are your products suitable for sensitive skin?

Many of our products are formulated for sensitive and reactive skin, following Japanese beauty standards.
 However, we always recommend checking the ingredients list and performing a patch test before first

Most brands we work with follow strict Japanese and international safety standards. Product-specific testing details are provided on individual product pages where applicable.

Yes. Some products are marked as PRO and are intended for licensed professionals, clinics, salons, or trained specialists.
 Access to certain professional pricing or products may require PRO Club registration and approval.

Product attributes such as cruelty-free, vegan, paraben-free, silicone-free, artificial fragrance-free, and other conscious beauty markers are clearly indicated on individual product pages when applicable.

How do I place an order?

Simply add products to your cart, proceed to checkout, enter your delivery details, and complete payment through our secure payment gateway.

We accept secure online payments via major credit and debit cards.
 All payments are processed through encrypted, PCI-compliant systems.

If your order has not yet been dispatched, please contact us immediately at support@royalcosmetics.ae.
Once an order is shipped, it can no longer be modified or cancelled.

Do you offer international delivery?

International delivery is available upon request.
If you wish to ship outside the UAE, please contact our team at support@royalcosmetics.ae or message us on WhatsApp. We will calculate the delivery options, estimated timelines, and shipping costs for your country individually.

This approach allows us to offer the most accurate and reliable international shipping solutions for premium and professional products.

Delivery timelines vary depending on location:

  • Dubai: usually 1–2 business days
  • Other Emirates: usually 2–4 business days

Delivery times may vary during promotions, public holidays, or peak periods.

Free delivery thresholds, if applicable, are clearly indicated during checkout or on promotional banners.

Yes. Once your order is dispatched, you will receive shipping confirmation and tracking details where applicable.

What is your return policy?

For hygiene and safety reasons, opened or used cosmetics cannot be returned.
 Returns are accepted only if:

  • the product is damaged,
  • defective, or
  • incorrectly supplied.

Please contact support@royalcosmetics.ae within 48 hours of delivery, including:

  • order number
  • clear photos of the issue
  • a brief description

Our team will review and guide you through the process.

Approved refunds are processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

How do I place an order?

Simply add products to your cart, proceed to checkout, enter your delivery details, and complete payment through our secure payment gateway.

We accept secure online payments via major credit and debit cards.
 All payments are processed through encrypted, PCI-compliant systems.

If your order has not yet been dispatched, please contact us immediately at support@royalcosmetics.ae.
Once an order is shipped, it can no longer be modified or cancelled.

What is the Royal Cosmetics PRO Club?

The PRO Club is designed for beauty professionals, clinics, salons, trainers, and distributors, offering:

  • special professional pricing
  • access to PRO-only products
  • early access to launches
  • exclusive education & collaborations

You can apply via the PRO Club registration form on the website.
 Applications are reviewed manually, and approval is subject to verification.

Some professional products may be restricted to approved PRO members only due to usage requirements and regulations.

Do you offer education or training?

Yes. Through our collaboration with Kogao School, we offer access to certified Japanese massage techniques, masterclasses, and professional training programs.

Trainings and educational programs are offered separately and are subject to specific terms and schedules.

Are you responsible for product misuse?

Royal Cosmetics is not responsible for adverse effects caused by:

  • improper use
  • ignoring usage instructions
  • failure to perform a patch test
  • professional products used without appropriate training

Always follow the instructions provided on the product packaging.

No. Information provided on the website is for educational and informational purposes only and does not replace professional medical or dermatological advice.

Do I need an account to shop?

You may check out as a guest. However, creating an account allows you to:

  • track orders
  • manage addresses
  • access exclusive offers
  • apply for PRO Club membership

We handle personal data in accordance with applicable UAE data protection regulations.
 Please refer to our Privacy Policy for full details.

How can I contact customer support?

You can reach us at:
 📧 support@royalcosmetics.ae
 📞 +971 58 588 0045

Our support team operates during standard UAE business hours. Response times may vary during weekends and public holidays.